When will I be invoiced?
You will be invoiced when you first subscribe and then every month or year after that. Your first month is pro-rated (for both monthly and annual plans). Subsequent charges are invoiced on the first of the month.

Can I see how many tests I’m executing?
Yes, you can see usage data in the app by clicking on “User Name” in the top right nav and then My Account.

What type of support do you have?
You can get support through email, screen sharing, and in-app chat in the application.

If I test in 2 browsers, does that count as two test executions?
Yes. If you execute a test in multiple browsers or multiple environments, it will count as multiple test executions. For example, one test which executes against two environments on two browsers would count as four test executions.

Is my credit card information secure?
Yes. We use a PCI-certified vendor for payment processing and we don’t store any of your card’s information on our systems.

What if I need more than the defined number of users in a plan?
You can have extra users free for the first six months if you subscribe to an annual plan. Please contact us at info@cloudqa.io and detail your regression testing requirements.

What browser versions are supported?
We support one latest stable version of each browser – Chrome, Firefox and Internet Explorer 11. Any additional browser version support, Edge and Safari will be provided in a custom plan.

Can I cancel my subscription?
Yes, you can cancel your subscription at any time by emailing info@cloudqa.io. Your account will remain active until the end of your subscription period (the end of the month for monthly subscriptions or the end of the year for annual subscriptions).